Why is a live potted tree more expensive than a cut tree?
Delivery, pick-up and care for the tree year-round are included in the price you pay for your EVERGROW Christmas tree. Maintaining a live tree requires more work compared to a cut tree because of year round duties including pruning and irrigation.

Why do I need to pay a security deposit?
The refundable security deposit is required for two reasons. Primarily, it is to ensure that we get our tree back! Furthermore, if the tree has been neglected during its stay in your home, and shows signs of obvious damage as a result, we will keep the deposit.

Does delivery cost extra?
Delivery and pick-up are included in the rental price. We at EVERGROW want to make sure your tree is delivered with care and arrives at your home in Christmas ready condition.

How much do I water my tree and how often?
We recommend approximately 2 cups of water each day or two, but check the soil moisture with your fingers first. If the soil is moist there is no need to water that day. Pour slowly around the base of the tree so the soil is moistened and water is absorbed evenly.

Why can't we have the tree for longer than 3 weeks?
Trees become cold hardy in the winter in order to protect themselves from the harsh weather. With increased temperatures in the spring, the trees come out of dormancy and begin to grow new foliage. If a tree is in your home for a period longer than 3 weeks it may think it is spring and start to lose its cold hardiness. Putting the tree back outside after this occurs would be a shock to the tree and could cause damage to its buds. We want our trees to live long and healthy lives, and so limit their indoor time to no longer than 3 weeks.

How do I pay for my tree?
We will collect payment from you when we deliver your tree. At this time we will also collect the $50 refundable security deposit. Both can be made in the form of cash or cheque. Unfortunately we are unable to take credit cards at this time, however, if you would like to pay using PayPal please let us know!

Where do the trees go after Christmas?
If we deem that your EVERGROW Christmas tree is still up for another Christmas the following year based on size and visual quality we will return it to our Langley nursery for proper care for the remainder of the year. Trees that have grown too big to be Christmas trees will be planted so they can grow to sequester carbon and produce oxygen.

How is the size of the tree measured?
The size of the tree is measured from the base of the pot to the top of the tree.

Can I put lights and decorations on my tree?
Decorate your tree how you see fit. We strongly recommend the use of LED lights as they are energy efficient and will not dry out your tree. Please don't use tinsel, flock or sprays as these are nearly impossible to remove and can damage the tree.

Why is an EVERGROW Christmas tree less of a fire hazard than a cut tree?
A cut tree has been removed from its roots, and thus its water source. The longer it is in your home, the drier it will become. An EVERGROW live potted tree still has water moving through the tree keeping it "hydrated".

Can I get the same tree next year?
We at EVERGROW strive to keep all our trees healthy and in Christmas condition for next year. Our goal is to be able to offer the same tree to each customer again next year.

What if I can't be available for my scheduled delivery time?
We highly recommend that someone is home to receive your tree. The tree is quite heavy and needs to be placed in the ideal location in your house.

Do live trees smell as good as cut trees?
EVERGROW Christmas trees actually smell better because they are still alive! A cut tree dries out and loses its fragrance over the Christmas holiday period.